Johnny the Bagger

I absolutely love this story!  It is my hope that each Esperanza stakeholder will be a "Johnny the Bagger." 

 

Johnny the Bagger® from Barbara Glanz

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"Johnny the Bagger: A True Story of Customer Service"
    

 

Johnny the Bagger^®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Johnny the Bagger^® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger^®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.
- Ken Blanchard, Co-author of The One Minute Manager and Co-author with Barbara Glanz of The Simple Truths of Service As Inspired by Johnny the Bagger


More information can be found at:          http://www.barbaraglanz.com/store/johnny/

Great Idea for Meetings

Barbara Glanz had this great idea on her BLOG:
Are most of your meetings dull and laborious? Here is an idea to make them more efficient, more creative, and more fun!
Get red, green, and yellow paper plates. Glue each one to a tongue depressor or other kind of stick. Give one of each to each person in the meeting.
When someone agrees with what a person is sharing or wants to vote “yes” on a question, they hold up the green plate. When someone disagrees or wants to vote “no” on an issue, they hold up the red plate. When someone wants more discussion, has a question, or wants to share their opinion, they hold up the yellow plate.
You will be surprised at how much clearer this makes everyone’s communication and how much more efficient your meetings will be. It also adds the element of creativity and fun to what most employees dread the most — boring meetings!
For more creative ideas to spread contagious enthusiasm and enhance employee motivation, go to www.barbaraglanz.com/ideas www.barbaraglanz.com/ideas/