Periodically I receive a free book (more like a booklet) from Price Pritchett. Yesterday I received one called Business As Unusual. I love these booklets because so much wisdom is packed into short one page chapters. One of the chapters I particularly liked in this booklet was titled "Creating a supportive work environment." Pritchett mentioned something I had never considered. He said, "So concentrate on shaping employees' behavior, instead of grading people's behavior. Be a coach, not a judge or umpire."
He goes onto say that doing this "creates an atmosphere where people flourish, and where change can take root." I would add that this also fits right into our commitment to create an inviting environment.
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