I absolutely love this story! It is my hope that each Esperanza stakeholder will be a "Johnny the Bagger."
Johnny the Bagger® from Barbara Glanz
"Johnny the Bagger: A True Story of Customer Service"
Johnny the Bagger®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Johnny the Bagger® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.
- The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.
- Ken Blanchard, Co-author of The One Minute Manager and Co-author with Barbara Glanz of The Simple Truths of Service As Inspired by Johnny the Bagger
More information can be found at: http://www.barbaraglanz.com/store/johnny/
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